For my first review I decided to go to UnderArmour.com because they are a brand that I like and have always generally had good experiences with their products. That being said, when I have bought their products I have usually done that in store. Overall the website was able to solve my needs of getting a hoodie, however I do feel that the website could take something away from pages 10-29 of Don’t Make Me Think!
I decided to get a new hoodie and while I was able to find the one I wanted I felt that it, while not confusing, could have been easier. When you arrive at the front page of the website you could choose a category to look under which ranges from new arrivals, men, women, kids, shoes, Stephen Curry’s brand and outlets. I’m not very picky when it comes to hoodies so I hovered over the section that said men and selected men’s tops and then scrolled down the page a little. When you scroll down there are filters and I selected hoodies and sweatshirts. I then scrolled down the page until I found one I liked. Once I found one I liked I clicked on it and it took me to a page where I could select a color, size and add it to my cart. So overall not a terrible experience.
One major issue that I came across though when I was on the website was the amount of popups that popped up when I was trying to find my way through the site. When I got onto the site it asked me about cookies, then a pop up asking me if I wanted to join their newsletter came up and then an ad for a sale they had going on popped up. While they were easy enough to close they still distracted me from what I was looking for. Another thing that was a little overwhelming was the amount of options that popped up when I hovered over the men’s tap. There were 39 options to choose from when I hovered over the men’s tap and while I understand that’s because they have a lot of products it was still distracting and it made me have to read each option carefully when all I wanted was to buy a hoodie. All the options are necessary for all the products they sell but I feel that condensing the options down would make for a better user experience.
One thing that I will commend the website for is that once you do find what you are looking for it’s relatively easy to go from there. Once I found the tops option and got the page where I could specify what tops I wanted to look for, in this case a hoodie, all I had to do was look to the left of the page and select the filter that said hoodies and sweatshirts. After that the webpage was very simple and clean. I was easily able to scroll through all the options they had and there was nothing that popped up or another 600 things to choose from. I could just look through all the hoodies they had.
When you hover over the taps for new arrivals, men, women, kids, shoes, Stephen Curry’s brand and outlets the text color doesn’t change as it stays white but a line appears underneath to make it easy to keep track of where you are. When I was still hovering over the men’s tap I could continue to look at everything as long as I kept the cursor within that tap. When hovering over the options the text color changes from a light gray to black and once again a line appears underneath to allow the user to easily follow where they are and know what they are possibly selecting. When I was on the page for men’s tops on the left side there were filters you can add to make your search more specific, as stated I wanted to look at all the hoodies they had so selected that filter. When you hover over the filters once again the text turns from a light gray to black and a line appears underneath. When you click on the filter you want the text stays black and it stays underlined. When you hover over a picture of a hoodie or sweatshirt an alternate picture is shown, usually the back of the item.
Once you click on the item it takes you to the items page and you can choose the item’s color, if you want it to be regular cut or tall, the size and add to your cart, or bag as they call or choose if you want to pay with Paypal. When I added the hoodie to my cart it had a small pop up telling me it was added to my cart and it also gave me three similar products to look at and the option to continue shopping or go to my cart. Once in the cart the checkout process was similar to other websites in that you selected a shipping method, entered in your address and then your payment method, Under Armour offered card payment or Paypal. Overall the shopping cart experience was straightforward and easy to figure out and follow.
All in all I would say that UnderArmour.com is mostly easy to navigate and easy to use but I do also feel that they could condense their options down a little to make the user experience a little faster.