“Terms and Conditions May Apply” Response (Bonus)

The age of new media has greatly changed the definition of privacy.  With almost everything being digitized in the current state of society, people have lost a great deal of privacy because others have access to their information.  At the same time, though, people generally do not read terms and conditions and in doing so, blindly grant outside parties this access.  People agree to the privacy policy and give up their rights to privacy when checking “I agree.”  It is easy for companies to sneakily insert policies that give them permission to see and use information that, had people known these policies were in the terms and conditions, people would not have agreed to in the first place.

Take, for instance, the Patriot Act, which gave the government permission to take surveillance of emails, information on the Internet, and cell phones in an effort to combat terrorism.  This brings to mind the kind of Big Brother state of society as expressed in George Orwell’s 1984, in which the government spies on its citizens.  It begs the question: how far is too far?  With the introduction and growth of Facebook, people have been confronted with the issue of sharing too much information that can be accessed by unwanted third parties.  Facebook also secretly changed its privacy policy, and by default, a user’s information is shared with everyone.

Why would the default be to share information on Facebook with everyone?  Most users would like to share with just their friends, yet Facebook does not account for this in their default settings.  One would hope that companies have people’s best interests in mind when creating user experiences, and privacy is more than a mere preference; it is a right.  It seems that new media, however, makes privacy more susceptible to being treated as an idealistic preference.

Ultimately, people value different information for different reasons.  It is a personal decision to allow for certain pieces of information to be made available to others and in what ways they are available.  It is plain to see that searches are monitored, for searching for a particular product on Amazon will later prompt an ad for that product when visiting a different website.  In this way, companies are using data about our Internet habits to draw conclusions about us and act on it.  The NSA also had access to people’s personal data, which shows just how many hands data can be put into without our knowledge.

“Terms and Conditions May Apply” prompted thought about what privacy means in the age of new media.  Although Mark Zuckerberg justified some of his questionable actions by saying that he wanted to “create a more open society,” society does not necessarily want to be as open as he is suggesting.  The idea of de-anonymizing private searches takes search tracking to a whole new level that prowls farther into our personal lives.  Ultimately, privacy as we once knew it does not exist.  Now, privacy means that perhaps some people do not have access to information, but there is a good chance that some others do.

Observations on Interactions Challenge

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Challenge: Come up with a solution for the situations presented in the above photos that would either prevent people from leaving the garbage there or encourage them to do the right thing.

Solution: This problem could be solved by redesigning the garbage cans to be sloped at the top.  For the first design, the one seen in the first two photos, the hole could be on top so that nothing can rest on the ledge above it, and the area surrounding the hole could be sloped.  This way, since a slope would make them slide off, the box and the cup would not be able to rest on the ledge as they do in the photos and would have to be properly disposed of in another way.  For the garbage can in the third photo with the stacked pizza boxes, the can could be redesigned so that there is not a flat top on it and instead make it downward sloping to the holes on both sides.  This way, nothing can be placed on top; garbage can either be placed within the holes or be taken somewhere else.

Thoughts on Interaction Design: Chapter 6 Response

Chapter 6 of Thoughts on Interaction Design, “Judgement and Shifting Negative Behavior,” discusses the different decisions that a designer must make and the elements of society and culture that need to be taken into account when making these design decisions.  Although usability is an integral part of a design, there is much more to the creative process than designing for optimal usability.  Essentially, people must look beyond the surface of the design and the surface of the function and usability in order to grasp its significance.  Thinking about the deeper meanings of what is occurring in he world will lead one to creating something that challenges both the designer and the user in profound ways.

The chapter also discussed discursive design, in which a design is intended to provoke thought and spark discussion among people.  Ultimately, this transforms what the purpose of design is, for it becomes a form of commentary, something to be picked apart and analyzed rather than acknowledged and dismissed.  This kind of design is much more interactive on the part of the user and is an important stage in the evolution of design as something larger than itself.  Design becomes a catalyst for critical thinking and analysis.

Ultimately, the chapter reflected the ideas that design is a complex process and way of creating that alters based upon the ever-changing world and people around us, which makes it so challenging to define and pinpoint.  The designer takes on a number of different roles in the process, and the user must adapt as well based on changes in the design presented and how it should be responded to, thought about, and discussed.  This intricate web that has been weaved of designer, user, and design will only become more complicated as time passes and society progresses.

Thoughts on Interaction Design: Chapters 3, 4, & 5 Responses

What information can ethnographic tools give you to improve the interactivity of an online banking website?

Ethnographic tools can provide some insights on the ways in which people live and what they value.  If an online banking website can use these tools to better understand the lifestyles of their customers, they can improve the interactions between the user and the interface.  Studying people can reveal how they respond to particular prompts and situations, and understanding this is part of the design process, for an effective design will be built upon the research in order to best serve the user/customer.

At what point is a design finished? What makes it a success? What is its purpose?

One could certainly argue that a design is never truly finished.  However, when someone feels confident enough that the design does its job in an efficient manner, it can be considered finished for the purpose of the job.  If the designer can see that something should be tweaked, he or she should tweak it before considering it done.  One way of measuring both whether a design is finished and whether or not it was a success is by seeing that an outsider can understand and use the design in the way it was intended by the designer to be understood and used.  Ultimately, the design’s purpose is to solve a problem and make life easier.  If it can do both, it has fulfilled its purpose.

Identify a product family you use regularly (can be anything from technology to consumables except for coffee). How has its branding affected your use, relationship and experience with the product?

One product family I use regularly is Apple products.  Its branding has affected my use with their products in that they all work in much the same way and are easily connected with one another, so the uniformity that is part of their brand has simplified how they are used.  I feel almost connected to the brand because of Apple’s presence in my life; I am even using an Apple product to complete this assignment.  They are involved in many aspects of my life, which has resulted in a positive relationship with Apple.  As a result, my positive associations with the products help to promote generally positive experiences with the brand and offer it a favorable position in my mind as the consumer.

Thoughts on Interaction Design: Chapters 1 & 2 Responses

What makes up interaction design and what are some of the industry’s challenges?

Interaction design is made up of six different phases in completing a project.  It involves defining the design problem or opportunity, discovering hidden wants, needs, and desires, synthesizing, creating, refining, and reflecting.  It is a complex process of attempting to understand users and what they are looking to obtain from the final output.  Challenges to the industry include the complexity in people’s changing wants and desires, changing lifestyles, new technologies, and maximum usability efforts.

What is interaction design, how its evolving. What fields does it draw knowledge from?

Essentially, interaction design is “a creative process focused on people” (pg 20).  Based on how people react to and interact with the world around them, interaction designers design engaging user interfaces intended to offer maximum user satisfaction and usability.  With evolution in technology comes evolution in interaction design.  Changes among people also impact the process in interaction design.  Among other fields, it draws knowledge from marketing, engineering, and distribution.  Marketing is essential to ensure that the brand is both consistent and compelling.  Knowledge and expertise in engineering ensures that a product is functional, which becomes increasingly important in new technology.  Distribution knowledge is critical in moving a product into the market in a way that will make it thrive in a timely and cost-effective way.  In addition, knowing ethnographic information about people and using language to appeal to them will aid interaction designers in successfully completing their tasks.

 

“Objectified” Response

Objectified presents a number of intriguing ways of looking at design as a whole and the thought that goes behind it, as told by a variety of designers themselves.  It highlights a number of simple truths about the way the world around us is constructed and why it was constructed in that way.  One designer points out that people generally do not consider the fact that everyday objects such as Post-It Notes were designed by someone.  When one realizes this, it becomes fascinating to consider the thought behind objects that are not necessarily considered by many to be significant triumphs in design.  Perhaps such objects that are not thought of in this way truly are the greatest triumphs, for their designs simply seem natural.

By examining the way people behave, designers can best judge the ways to reach them in terms of their design needs.  I agree with what one designer had to say about the design process: essentially, tending to both extremes in people will cover the majority who fall somewhere between those two extremes.  Grouping people into categories based on their need-level ensures that everyone’s needs have been considered and addressed.  I also agree with treating design as ways to improve daily life.  Design is a complex process of trial and error that is seemingly never finished because perfecting the process takes time, especially as the definition of what is “perfect” evolves.

The idea that if a component of a design is not necessary, it should not be there changed the way I view design.  Although this perhaps seems obvious, I realized that my own designs could have been improved by incorporating only what was essential and had an assigned purpose.  Understanding what was referred to in the documentary as “design hierarchy” aids in deliberate and thoughtful design, rather than design that cannot necessarily be explained because not every component is essential.

Many of the designers discussed the importance of an understanding of how and why people behave the ways that they do even more than they themselves do in crafting a successful design.  This awareness of natural instincts and basic behaviors ultimately provides the foundation for design.  As a designer, one wants to be able to predict how people will react and adjust to different factors based on how they have dealt with previous ones.  Creating parallels between other interactions people have with their surroundings and everyday objects and the experience with a new design ultimately allows for a smoother result.

Ultimately, design is the thoughtful craft of creating something with a designated purpose.  In the case of specifically interaction design, it is imperative to design with people in mind, and people must be conscious of the way that something has been designed and know that a poor design is to blame for problems in interacting with it, rather than the people themselves.  Designers must find the best ways to reach and serve people; it is a crucial part of the design process.  This definition has changed in that I now fully realize the designer’s accountability for how his or her design is perceived by others.  Poor design does not help anyone, but everyone has the potential to be impacted by good design, which is why the better something has been designed, the less bumps along the way in life.

Reading Response for The Elements of User Experience

What are the goals of Apple’s website? How does Apple’s website address the needs of a user who has just purchased their first MacBook? (pp. 41-56)

The goals of Apple’s website are to provide users with a comprehensive look at what they have to offer and to offer useful information and support to customers when they need it.  Its simple, sleek design allows for easy navigation to ensure a smooth experience that minimizes time wasted in finding what the user is looking for on the website.  This design is particularly useful to someone who has just purchased their first MacBook in that a first glance at the homepage leads users to information dedicated to specifics for the MacBook that first-time users would find useful in addition to easy access to the support section of the website for unique needs not addressed on other parts of the website.

What are the functional specifications of Facebook’s wall? If you are not on Facebook what are the specs for the signup page? (pp. 72-75)

The Facebook signup page in designed to quickly and efficiently sign someone up for a Facebook account by entering some basic information.  The goal is to allow one to create an account without having to leave the home page.  Information to the left of the data entry fields tells users of the benefits of signing up, with the intention of both signing up new users and signing in old ones upon one’s arrival at the home page.

What are four architectural approaches to information structure? Find one example of each. (pp. 94-106)

Four architectural approaches to information structure are hierarchical structures, matrix structures, organic structures, and sequential structures.  Hierarchical structures have nodes that have parent/child relationships with other related nodes (example: apple.com).  Matrix structures allow the user to move from node to node along two or more dimensions (example: http://www.amazon.com/s/ref=sr_fsl_cat_softlines_brand_ban_sa?rh=i%3Aaps%2Cn%3A7141123011%2Cn%3A10445813011%2Ck%3Apurse&bbn=10445813011&keywords=purse&ie=UTF8&qid=1453089849).  Organic structures do not follow a consistent pattern, and nodes are connected together on a case-by-case basis (example: http://www.eonline.com/).  Sequential structures flow naturally from node to node in a sequential fashion (example: http://news.yahoo.com/us-pay-iran-1-7-bn-debt-interest-160942074.html).

What percentage of The Huffington Post index page is navigation, and what percentage is content? What about Google, Wikipedia, and Etsy? (pp. 116-134)

The Huffington Post index page is approximately 95% navigation and 5% content.  Google is approximately 100% navigation and 0% content.  Wikipedia is approximately 100% navigation and 0% content.  Etsy is approximately 94% navigation and 6% content.

How does http://www.landor.com guide the readers’ eyes and focus their attention on what is important? (pp. 144-155 )

This website guides the readers’ eyes and focuses their attention on what is important by first presenting them with large, shifting images bursting with color that serve as the background for perhaps the most important aspect of the site, the firm’s purpose.  Immediately upon opening the site, one is aware of what the most essential part of the firm is before scrolling down to uncover more information or using the navigation bar.  Ultimately, organizing the website in this way reminds the user of the ultimate purpose of anything to be found on the website in a visually appealing way before guiding him or her to a more expansive view of it.  Additionally, its limited text does not clutter its appearance and focuses on what is most important.  The images also inform in the same way the text does.