Social Dilemma Response

There’s no doubt about it; Big Tech controls our minds and lives. Within my lifetime, Facebook has gone from not even existing as an idea, to being the most influential corporation in history. The amount of power we grant to Google through our usage shouldn’t be treated lightly. At one point in the documentary, someone mentioned how 25 guys in a room in Silicon Valley have the power to make decisions that affect and control humanity. As terrifying as this thought is, it doesn’t seem to be far off from the grim reality that faces us. It doesn’t seem to be an original thought to make the statement “social media = bad”, but I don’t think this makes it any less true. Whether it is feeding us misinformation that spreads like a wildfire or capitalizing on people’s fear, there is no doubt that the profit driven business models of these internet services can cause immeasurable harm.


The statistic about the increasing rate of suicide and self harm amongst adolescent girls since the inception of the internet was particularly alarming. Occasionally, I will open the augmented reality filters on Snapchat and several of them are particularly weird and funny, just perfect to send to friends. However, when I click on one of the beauty focused ones and then tap back to the regular camera view, I am startled by how “off” my own face looks. Imperfections are drastically highlighted in the contrast between the altered view, and reality. I experienced this in just a few moments of using my phone, so it’s not hard to imagine some of the more extreme cases of body dysmorphia that could occur through constant use of these filters.


In my opinion, companies should absolutely have regulations regarding their habits of data collection and the ways that they use said data. In a world where I don’t care to remember what I ate for lunch three days ago, it’s bizarre to think that an audio clip of me saying “Hey Google” when I was 13 years old still resides on a server somewhere, and likely still will long after I am dead. In general, I don’t think most people realize just how much of their data has been and continues to be farmed, as well as just how inescapable it all is.
Since the first time that I watched this doc last year, I have been much more conscious of my own interactions with my phone. I have aggressively analyzed and deleted apps that I no longer use, and removed many permissions from the apps that I do use. I disabled notifications for pretty much anything that isn’t a direct text message. Every time I check my phone, I try to do it with intention. If I unlock my screen, I already have a goal of what I am going to accomplish so that I don’t just swipe aimlessly checking things out of boredom. A smartphone is still something that can provide a lot of utility to us and it can be hard to live without, but by being aware of the powers it has over us, we can begin to reclaim a bit of our lives. As a whole I think the documentary makes a very compelling argument for at the very least being more cynical about the workings and intentions of large internet companies. As our real world and the online world become increasingly the same, we have to continue to adapt and always stay vigilant.

Week 5 Questions Response

What makes up interaction design and what are some of the industry’s challenges?

Interaction design is creating products, systems, and services with user behavior in mind. Interactive media is more heavily technologically centered than human centered, and since there is so much that goes into the making of any design, the user’s goals and expectations may be overlooked at times.

What is interaction design, how it’s evolving. What fields does it draw knowledge from?

Interaction design is now an important consideration even for products that used to be quite simple, as digital components become cheaper and easier to implement into existing products. This design practice is closely tied to the fields of cognitive psychology and art.

Week 6 Questions Response

What information can ethnographic tools give you to improve the interactivity of an online banking website? (pp. 48-54)

Observing real use of the website can give ideas for how people intuitively react to certain prompts or layouts. Some users may have biases such as already being familiar with another banking website, so the designers should account for what the user may already know and be accustomed to, even if it is not the most logical approach at first glance. This can be accomplished by interpreting user actions from market research, as well as gaining additional information from interviews and surveys.

At what point is a design finished? What makes it a success? What is its purpose? (pp. 54-62)

A design is never truly finished because it can always be improved or iterated upon. The user needs or context of application of the design may change over time. Designs can, however, be subject to deadlines or other constraints that would cause them to be abandoned.

Identify a product family you use regularly (can be anything from technology to consumables except for coffee). How has its branding affected your use, relationship and experience with the product? (pp. 78-84)

I am a frequent user of services designed by Google; almost all of the apps on my phone are made by them. Many of these are default apps that come preinstalled on the Android operating system and I quickly became accustomed to them so I never had the need to search for alternatives. Some, however such as a podcast app, I had to choose for myself. When confronted with those decisions, I still typically opt for the one provided by Google, as I am already familiar with the interface and layout that is consistent across their range of services and I can reasonably expect a certain level of quality. Being a creature of habit, this may even cause me to choose something I am accustomed to over an alternative that may provide more functionality.

Week 1 Questions Response

What are the goals of Apple’s website? How does Apple’s website address the needs of a user who has just purchased their first MacBook? (Chapter 3)

The primary goal of Apple’s website is to get you to purchase their products. It also emphasises its brand identity by being consistent with the clean look and colors seen in their products and stores. The landing page is mostly dedicated to showcasing their lineup. There is a link to the Support page prominently at the top right on the navigation bar that can be useful to a new MacBook user.

What are the functional specifications of your preferred social media’s home page? If you are not on social media what are the specs for Google? (Chapter 4: Functional Specifications, Content Requirements and Prioritizing Requirements)

The functional specifications of Google are primarily that it allows you to easily enter a search query. This field is large and placed front and center of the page, aside from which, the page is mostly empty space. There are of course links to some of Google’s other services and the user profile located in the top right corner.

What are four architectural approaches to information design and organization? Find one example of each. (Chapter 5: Information Architecture)

Hierarchical: RMU’s website

Matrix: Amazon product pages

Organic: Wikipedia

Sequential: Checkout process for an ecommerce purchase

What percentage of The Huffington Post index page is navigation, and what percentage is content? What about Google, Wikipedia, and Etsy? (Chapter 6)

Almost all of the Huffington Post’s index page is content, with only the navigation bar at the top and some links at the very bottom of the page, far out of the way. The same is true for Google and Etsy, with Wikipedia additionally having a small bar on the left edge of the page.

How does http://landor.com guide the readers’ eyes and focus their attention on what is important? (Chapter 7: Follow the eye)

The text on the landing page is boldly displayed towards the top of the page over a full page image that is mostly a single tone. A small arrow at the bottom center prompts the user to scroll down and as they do, the text fades, while the colors of the image shift to more vibrant hues. This fade in is used repeatedly as you progress down the page with new content becoming more visible as it nears the center of the page. The minimal navigation bar is hidden while scrolling down and only makes itself visible upon scrolling back up.